Together, we are facing a truly unprecedented situation. This pandemic is affecting all of our families, our businesses, our communities and our way of life. I want to assure our valued brokers that we remain committed to ensuring that the concerns of our brokers and customers are met.
We are focused on the health and safety of our employees. We now have many of our employees working from home to help reduce the spread of COVID-19.
Due to COVID-19 we have reduced our phone service hours. Our phone service is now available from 10:00am to 4:00pm Atlantic Time.
Also, to serve our insureds and brokers at the high level established, we have a new email response system in place. You may now email us at firstname.lastname@example.org and receive a timely response.
As we are experiencing higher than normal call volumes, we recommend that brokers contact us through our new email address email@example.com.
As well, we have an amazing Salesforce that is here for you. Please reach out to them should you have questions;
Kathy Walters (Atlantic) (902) 219-2922 firstname.lastname@example.org
Ian McMahon (Ontario) (647) 721-7721 email@example.com
Brenda Brelis (Western) (877) 389-9009 firstname.lastname@example.org
We appreciate your understanding as we navigate through this challenging time.
Please keep yourself well. We will get through this together.